Last Updated: October 29, 2026
At Flynvio, customer satisfaction is important to us. This Return & Refund Policy explains how to request a return, replacement, or refund for purchases made through our website.
Please review this policy before placing an order.
1. Return Eligibility
You may request a return within 30 days of delivery, subject to the conditions below and any mandatory rights provided by applicable law.
For change-of-mind returns, items should generally be:
- Unused and unworn.
- In their original condition.
- Returned with original packaging, tags, accessories, and included items where applicable.
Jewelry items that have been worn, damaged, altered, or returned without required components may not qualify for a change-of-mind return, where permitted by applicable law.
If a product is defective or incorrect, please contact us so we can assess the issue. Your statutory consumer rights are not limited by this policy.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incomplete, or different from the product you ordered, please contact us as soon as reasonably possible.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the item and packaging, where appropriate.
We will review the information and explain the available options, which may include a replacement, return, or refund, depending on the circumstances and applicable law.
3. How to Request a Return
To request a return, email go@flynvio.com with the subject line “Return Request.”
Please include your name, order number, the item you wish to return, and the reason for your request.
Please wait for our instructions before sending an item back. After reviewing your request, we will provide the applicable return instructions and return address.
Do not send products to an unconfirmed address, as this may delay the return process.
4. Return Shipping Costs
For change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise stated at checkout or required by applicable law.
If an item is confirmed to be defective, damaged on arrival, or incorrectly supplied, we will review the circumstances and handle return shipping costs in accordance with applicable law and the agreed resolution.
Please contact us before returning any item.
5. Refund Processing
Once an approved return has been received and inspected, we will notify you of the outcome.
Approved refunds will generally be issued to the original payment method, including PayPal where applicable.
We do not normally issue refunds to a different payment account unless permitted by the payment provider and applicable law.
After a refund has been initiated, the time required for the funds to appear in your account may depend on your payment provider or financial institution.
Any applicable deductions will be communicated before the refund is processed where required by law.
6. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at go@flynvio.com.
We will try to cancel the order before it is dispatched. If the order has already shipped, you may need to follow the return procedure after delivery.
Any cancellation and refund will be handled in accordance with our policies and applicable law.
7. Exchanges and Replacements
If you would like to exchange an item or request a replacement, please contact our customer service team.
Exchanges depend on product availability and the nature of the request. If an exchange is unavailable, we will explain the other available options.
8. Orders Not Received
If your order has not arrived within the estimated delivery period, please contact us with your order number and tracking information, if available.
We will review the shipment status and work with the shipping provider where appropriate. If an order is confirmed lost or qualifies for a refund or other remedy under applicable law, we will work with you to resolve the matter.
9. Contact Us
For return, replacement, or refund requests, please contact:
Brand Name: Flynvio
Contact Person: RUSSEL CARPI
Email: go@flynvio.com
Phone: 9360417529